formal complain

actually bila dah lama tak berblogging, samapi dah tak tau nak cite apa lagi la...maybe this is what they call "blogging syndrome"..whatever that means..

since i dont really know what to write, maybe i can share some tips regarding on "camne nak make sure our complains are heard and actions are taken on them"..seriously, this happens to me few days back..it might happen to u too, maybe in different form or another..

sometime in feb this year, we've received our house key from sp setia, the developer. and one of the feature of this house is the build-in security. and since the day we received our key, we have been promised a hundred times to be "DEMOed" on the alarm system. there was one time sometime in march that we did go to our house together with the alarm contractor, and bila dia nak start demo jek, the main board kaput..tensen tul...so it was again being posponed!

so to make the story short, up until last week, (since feb min you!) no call whatsoever from the contractor...we were so pissed off since the warranty period is nearing its end, and decided to write a formal complain!
we're written a formal letter (u know, the one with the "di harap pihak Tuan..bla bla bla") and hantar the letter to the CEO of SP Setia! i managed to find the name of the CEO in the newspaper, some Tan Sri apa ntah..but what the heck! I really want to make a compain!

so bila dah pos, 2 days after that (postage time), one MD from this security company called me and wanted to make an appointment for the alarm system to be activated! boleh la plak! dulu siap ckp takder org nak buat. bila dah send surat complain ni, dan dan boleh buat!

tips: buat formal complain and send it to the top guy in the company. this guy will assign this to somebody to be taken care off. insyallah, your complains will be heard..try it!